Refund Policy

Last updated: July 2026

1. 24-Hour Refund Window

XLiveOnIPTV offers a full refund if you are not satisfied with your subscription, provided the request is made within 24 hours of activation.

2. Eligibility for Refund

To be eligible for a refund, you must contact our support team via WhatsApp within the 24-hour window and clearly explain the issue you experienced with the service.

3. Non-Refundable Situations

Refunds will not be issued if the request is made after the 24-hour window, if the account has been used to share or resell credentials, or if the dissatisfaction is unrelated to service functionality (such as personal device incompatibility not previously disclosed).

4. Refund Processing Time

Approved refunds are processed within 3 to 7 business days, depending on your original payment method.

5. Free Trial Period

When available, our 24-hour trial period allows you to test the service before committing to a paid subscription. No refund applies to trial periods since no payment was collected.

6. How to Request a Refund

Contact our support team directly via WhatsApp with your order details and reason for the refund request. Our team will review and respond within 24 hours.

7. Changes to This Policy

XLiveOnIPTV reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated revision date.